Frequently asked questions
Do I need a referral?
A referral is not usually required. Referrals from health professionals are welcome where relevant.
Are Medicare rebates available?
No. Keystone Therapy is not currently a Medicare provider. If you have private health cover, check with your insurer whether any rebate applies before booking.
Where can I attend?
The Como clinic opens on 1 November 2026, with first appointments from Friday 6 November. Byford and telehealth are also available; check the current booking calendar.
Our Belmont clinic closes on 30 November 2026, and Como is our new clinic. Existing Belmont clients can continue at Como, at Byford or by telehealth.
What happens at a first appointment?
Discuss your concerns, goals, relevant background, fees, confidentiality and whether the service fits your needs.
Is this a diagnostic or medical service?
Counselling does not replace medical care or a formal diagnostic assessment. Dr Halls is not a registered psychologist or medical practitioner.
What are the fees and cancellation terms?
A free initial consultation is available. Session fees vary with the type and length of appointment and are shown in the booking calendar, along with the cancellation terms. Call us if you would like to discuss fees first.
Is the service suitable for children or families?
Contact the practice before booking to discuss age, consent, clinical suitability and the kind of support required.